Returns & Refunds

Returns Policy

If for any reason you are not satisfied with a product you purchased from us, that was not as described or damaged, you are welcome to return it for a refund or exchange within 30 days of the purchase date. The refund will be issued for the full amou

Are there any exclusions to the returns policy?

We have a returns policy for faulty goods. You can read it in this article. We allow returns due to a change of heart for 30 days from the purchase date or as mentioned in any other advertised return durations. Yet, some items might not be eligible f

Faulty Products

Our commitment to quality means that we take concerns about faulty items seriously. This policy provides guidance on how we address these concerns to ensure you receive the products you deserve. Faulty items are products that:. Customers have 30 days

Warranty Repairs

Our collaboration with top brands ensures that you, our esteemed customer, receive unparalleled service. If you discover a defect in your item and it falls under the manufacturer's warranty, please contact our Customer Service team for assistance. We

Broken or Damaged in Transit

If your order has arrived damaged or broken, please contact us immediately so that we can resolve this for you as quickly as possible. To help expedite the solution, please add a photo or photos that show the damage in your returns claim. Our Custome

In Store Returns

For Purchases OnlinePlease use our form to initiate a return ticket of your orderIf there is an issue with the product, please attach photos to assist in this processOur Customer Experience Team will be in touch with the next stepsOnline purchases ca

Pool Lights

We accept pool lights for return based on the following circumstances.