International ShippingUpdated 9 months ago

Direct Pool Supplies is proudly an Australian-based company. Consequently, all orders shipped outside of Australia may incur import duties and taxes. These additional fees will be borne by the customer. We recommend familiarising yourself with your country's import policies and tax calculations to estimate potential charges.

For international shipments, the online freight charges provided are preliminary estimates. The unprecedented disruptions to air freight, especially during the COVID era, have led to significant fluctuations in costs in many regions, which may necessitate occasional adjustments.

International Returns: If an international return is requested, the customer is responsible for covering the associated shipping costs. It's important to note that many of our suppliers mandate product returns for warranty-related concerns.

Please be aware: Direct Pool Supplies reserves the right to cancel any order at our discretion, whether due to concerns of potential fraud, logistical challenges preventing delivery to specific areas, or other reasons. Our primary commitment is to ensure secure and reliable transactions and service for both our company and our customers.